At pheromoneXS our number one goal is your satisfaction! If for any reason you are not 100% satisfied with your order, return it within 45 days of receiving it, and we will refund your entire purchase price minus any shipping charges. It really is that easy!
Some companies promise 200% back with unrealistic, impossible conditions, others want everything returned unopened, even gifts. While others want you to follow redundant steps designed so you give up before you've even begun.
pheromoneXS is so confident you are going to love the XS brand we make one simple promise, our blends work or your money back! Just send the product back to us and include your name and order number, found on your invoice, and within 15 days we will refund your purchase price minus any shipping back to your original payment method. No questions asked, no phone calls, no emails, no pre-authorizations, no forms to fill out. Please keep any gifts we sent as a thank you for giving us a chance. While its not required if you would include a note as to why you are returning, it will help us improve our services and do better next time.
For exchanges please call or email us. We understand sometimes you might not like a fragrance or expected a different result. Usually, if you can provide a working tracking number, we will reship another while we await for delivery. This way you can get started again right away.
Send all Returns to:
Aser Gruppe International, Corp.
ATTN: XS Returns
PO BOX 277
MUNFORD TN 38058
IMPORTANT: Please Read
It is solely your responsibility to ensure returned items are covered under our iron clad guarantee. Some items not covered are custom blends, beta-test blends, pheromone molecules, research molecules and mixing supplies are non-refundable but can be exchanged if determined defective.
Returned items must be postmarked within 45 days of receiving.
It is recommended you use a postage service that provides delivery confirmation or tracking. It is solely your responsibility to ensure the return is received as we are not responsible for packages lost in transit.
When returning a "pack" such as, but not limited to: ACE, BCE, Women's Mix and Match, or the Unisexy Mix and Match, you must return the ENTIRE pack. Any return of an incomplete “pack” will result in a 25% service fee deducted from the returned items of the "pack" after deducting the cost of the missing item as the highest value.
Exchanged items will be accepted for refund up to 10 days after receipt and are subject to all additional terms
We reserve the right, at our sole discretion, to decline the continued purchase of returned items, or refuse service completely.
Revised 07/12/14 18:15 (GMT-6) SJO