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Customer support: support@pheromonexs.com 901-328-6433 Monday - Thursday 4am to 4pm, Friday 4am to 2pm CST (GMT-6)
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Iron Clad Guarantee

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Satisfaction Guaranteed
 



At pheromoneXS our number one goal is your satisfaction! If for any reason you are not 100% satisfied with your order, return it within 45 days of receiving it, and we will refund your entire purchase price minus any shipping charges. It really is that easy!

Some companies promise 200% back with unrealistic, impossible conditions, others want everything returned unopened, even gifts. While others want you to follow redundant steps designed so you give up before you've even begun.

pheromoneXS is so confident you are going to love the XS brand we make one simple promise, our blends work or your money back! Just send the product back to us and include your name and order number, found on your invoice, and within 15 days we will refund your purchase price minus any shipping back to your original payment method. No questions asked, no phone calls, no emails, no pre-authorizations, no forms to fill out. Please keep any gifts we sent as a thank you for giving us a chance.
While its not required if you would include a note as to why you are returning, it will help us improve our services and do better next time.

For exchanges please call or email us. We understand sometimes you might not like a fragrance or expected a different result. Usually, if you can provide a working tracking number, we will reship another while we await for delivery. This way you can get started again right away.


Send all Returns to:
Aser Gruppe International, Corp.
ATTN: XS Returns
PO BOX 277
MUNFORD TN 38058


IMPORTANT: Please Read

It is solely your responsibility to ensure returned items are covered under our iron clad guarantee. Some items not covered are custom blends, beta-test blends, pheromone molecules, research molecules and mixing supplies are non-refundable but can be exchanged if determined defective.

Returned items must be postmarked within 45 days of receiving.


It is recommended you use a postage service that provides delivery confirmation or tracking. It is solely your responsibility to ensure the return is received as we are not responsible for packages lost in transit.

When returning a "pack" such as, but not limited to: ACE, BCE, Women's Mix and Match, or the Unisexy Mix and Match, you must return the ENTIRE pack. Any return of an incomplete “pack” will result in a 25% service fee deducted from the returned items of the "pack" after deducting the cost of the missing item as the highest value.

Exchanged items will be accepted for refund up to 10 days after receipt and are subject to all additional terms
 

We reserve the right, at our sole discretion, to decline the continued purchase of returned items, or refuse service completely.

 

Revised 07/12/14 18:15 (GMT-6) SJO


Pheromone Support

Customer Testimonials

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Pheromone

" Amazing support. AMAZING!!!! I love your products and every single thing about you. I ordered a bottle of a certain pheromone with a ... "
Amir Daoud
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Great Customer Service

" Thankyou for the speedy and personal customer service. You all are real people, thankyou. 5/5 Stars "
Dave
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Customer service

" I just finished my second order, but definitively not the last... its great to be part of the pheromone never ending adventure... ... "
Tor
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Fast Europe Delivery

" It took 14 working days for my order from PheromoneXS to arrive in Rhodes, Greece. The padded envelope was in excellent condition wi ... "
Sylvian
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Customer Service

" You don't come across customer service like that of SteveO and the gang often, and when you do you appreciate it. I started my phero ... "
Anonymous
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extremely satisfied

" Great service!! My personal question answered so fast than any ol shop in my experience, off course with great friendly attitude an ... "
Daniel M
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Great service Magnifico

" Bought Taboo and Love boat from XS, it got lost in the traffic no fault of Stevie O and XS. Live Down under our Postal service at ti ... "
pete from down under
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OUTSTANDING service from XS!!

" Since I discovered XS I got the feeling that this was the right place for me! Top quality products that meet our expectations, 'ligh ... "
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You guys are awesome

" i just wanted to let you guys/gals that you`re awesome, Leslie (i think thats the name written on the invoice) shipped my order. The ... "
Espen
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You Guys Rock

" Not only did I order the 15mL upgrade for one the products, I got 2 free 3mL bottles. You guys rock, I'm already feeling the good vi ... "
David
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" The customer service is top notch here. Shipping is fast as well. As for the pheromones, the quality exceeds some of the other well ... "
Ken
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PheromoneXS Awesomeness

" This is the BEST pheromone store you will ever come across, for the following wonderful reasons: -T he products are amazing! Seri ... "
Morgaine
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