REVISED: Thursday December 12, 2019
***SPECIAL OFFER***
Free Everywhere Shipping
Certain
restrictions apply. On business days following extended holiday
weekends, during sales and promotions or other heavily visited days,
delays may occur and should be expected. pheromoneXS fulfills orders as
received by FedEx, USPS Express, USPS Priority and then USPS Free.
Please see “Shipping Sub-Agreement” a legally binding part of “our” "Terms of Service” below.
We will ship your order ANYWHERE IN THE WORLD that's accessible through the United States Postal Service First Class Mail FREE!
In
the United States (including all its territories) and Canada spend as
little as $50 or only $75 International and we will waive the shipping
charges for this service. Thats a couple of 10ml bottles to get FREE ECONOMY SHIPPING.
Its
an amazing discount if you’re patient and have a few days to spare to
receive your order. Standard delivery times in the United States for
First Class Mail are reported to arrive in as little as 5-10 days,
Canada and International can be as quick as 10 days or as long as 45
days.
This is a super economical shipping
option that offers the flexibility of spending the money on products
rather than the cost of shipping. You are agreeing, by selecting this
option, that your expected delivery will be 10 business days in the
United States, 30 business days in Canada and 60 business days
everywhere else. If you need your order fast, please select one of our
Priority or Express shipping options. pheromoneXS will only look into
delayed arrival times after the expected delivery time has expired.
USPS Shipping Charges & Estimated Delivery Periods
United States including its territories
Economy (Typically the USPS FCM) - Average Delivery 5-10 Days: $4.97 FREE ON ORDERS $50 and ABOVE
Priority (May be USPS, FedEx or UPS) - Average Delivery 2-3 Days: $8.97
Express (May be USPS, FedEx or UPS) - Average Delivery 1-2 Days: $24.97
Canada
Economy (Typically the USPS FCM) - Average Delivery 10-30 Days: $10.97 FREE ON ORDERS $50 and ABOVE
Priority (May be USPS, FedEx or UPS) - Average Delivery 6-10 Days: $25.97
Express (May be USPS, FedEx or UPS) - Average Delivery 3-5 Days: $43.97
All
expected delivery times are subjected to delays incurred in customs
clearance and no warranty or claim can be made to their accuracy.
International
Economy (Typically the USPS FCM) - Average Delivery 20-45 Days: $16.97
Priority (May be USPS, FedEx or UPS) - Average Delivery 10-20 Days: $36.97
Express (May be USPS, FedEx or UPS) - Average Delivery 5-10 Days: $66.97 [Some locations not always available]
All
expected delivery times are subjected to delays incurred in customs
clearance and no warranty or claim can be made to their accuracy.
FedEx Shipping Charges & Estimated Delivery Periods
Business Days Only: Monday through Friday excluding published holidays
Domestic 50 United States
FedEx Priority Overnight $35.97 (1 Business Day)
FedEx 2nd Day $12.97 (2nd Business Day - Sometimes may include Saturdays)
PLEASE CLICK HERE FOR 2nd DAY ORDER AND DELIVERY CHART
International
FedEx International Priority Express $45.97 (2-3 Business Days)
All
expected delivery times are subjected to delays incurred in customs
clearance and no warranty or claim can be made to their accuracy.
DISCRETE PACKAGING:
Your
privacy is top priority at XS which is why our SUPER-DISCRETE packaging
takes top-prize. All orders are shipped in nondescript packaging with
absolutely no markings that reveal whats on the inside. The return
address is listed as Aser Gruppe International with no mention of
pheromoneXS anywhere.
Our shipping is so discrete, we sometimes surprise our customers who are expecting the package.
International
clients please take note. We list contents as Incense Odiferous Others
for customs compliance. We cannot prevent customs officials from opening
the package. By law we are required to include documentation that
includes origin, product and destination declarations along with
certified copies of original invoices. We cannot remove these and every
product must be labeled accordingly. We will not mark items below value
or as gifts. Please do not ask.
Tracking Numbers:
We
include a delivery confirmation number as provided from the United
States Postal Service with every order when selecting this service.
These numbers are not always updated for each step and only confirm
delivery. Usually when the package is transferred to the respective
countries postal service the confirmation can be located on that
countries tracking system.
By choosing FedEx you will be provided a tracking number that allows you to track your package from our door directly to yours.
Processing Times:
Experience
the Lightning! All USPS and FedEx “retail orders” before 2pm CST
(GMT-6) Monday through Friday (excluding holidays) will ship the very
same day 98% of the time! On business days following extended holiday
weekends, during sales and promotions or other heavily visited days,
delays may occur, although uncommon. Orders are processed in the order
they are received, however FedEx, USPS Express and Priority may take
precedence over others.
Custom Orders:
Anything
ordered from outside our retail catalog such as: Custom Orders, Raw
Molecules, XSR Research Molecules, Putative Alternative Molecules,
Pheromone Molecules or as otherwise noted may add an additional 10
business days “custom order processing” to your order. This order
processing time is necessary for the lab-time needed to make your order
as you’ve requested. We will not separate the products of an order once
it has been placed including those with Priority or Express shipping
selected. Please choose accordingly.
At pheromoneXS we pride
ourselves in exceeding our clients expectations in getting orders out as
quickly as possible without sacrificing quality. Many times, just as
fast as you receive a custom order email notification, you’ll soon be
delighted to receive tracking information usually within a couple hours.
Typically Mondays or any day after a holiday or during sales and/or
promotions will add processing times to your custom order.
Bank Verify
Please
Note that some orders can experience unexpected delays such as related
to banking and address verification. Every so often, something triggers
our merchant processors security feature, designed to protect us, and
you, from online fraud. Please do not panic as these alerts can be
triggered by very innocent behavior. Often these alerts are sorted out
within a day or two and a shipping notice with tracking is sent out
lickety-split without any input or extra steps required. Sometimes
however, we require additional information and so we will make every
effort to contact you.
All new clients must ship to bank authorized addresses. We completely understand many people ship their packages to work (we do the same) but this address must be added as an authorized shipping address at your banking/credit facility. Typically it can be done online. Mismatched addresses will not be honored.
A safe and secure shopping experience is very important to us and hopefully to you as well.
Undeliverable (Returned) Items:
In the event a package is returned for delivery failure, incorrect address, custom fees, or for any other reason not within the direct control of pheromoneXS the shipping fee will be deducted from any refund issued. pheromoneXS therefore will have met its obligations to ship the order and any requests to have the order reshipped will incur additional shipping charges. In the event your order was shipped with free or discounted shipping pheromoneXS will deduct the shipping charges, as published herewithin, from any refunds to cover our expenses.
International Repackagers:
We have noted a trend by some international clients to have their items shipped to a repackaging service who collect numerous shipments and ship as one bulk package. Our experience with this is that the repackager will not ship liquids such as the state of all of our products. We ship our products international with amazing success and consider ourselves experts in this area. Our recommendation therefore is to allow us to ship your order to you.
Please
be so advised: XS will not submit, help acquire or assist with any
customs paperwork, Safety Data Sheets, Certificates of Manufacture, or
any documents requested by reshipper. Understanding these documents are
sometimes proprietary in nature and therefore only shared directly with
the respective countries customs. It must also be understood the extra
time, labor and costs associated with these activities is absorbed
within International shipping fees and because you have only paid for
domestic shipping fees these accommodations cannot be made.
It is
the clients sole responsibility to have items returned to Aser in
“ship-ready” condition. Most repackagers open, tamper, remove and
partially return the order so as to not make it “ship-ready” in the
event it is returned to us. Any returned orders from repackagers will
incur all additional shipping fees to forward package onto final
destination plus $10 or 25% (whichever is greater) to cover our costs
and supplies to reship you order in “ship-ready” condition. In the event
a refund is requested we will deduct these charges including all
published shipping charges incurred.
Please let us ship your order to you.
International Customs, Duty & VAT Charges:
Customs
Duties, Taxes and VAT vary from country to country and many factors
play a role in determining if they are to be paid. Orders shipped to
countries outside of the United States may be subject to import taxes
and customs duties levied by the destination country. From our
experience, most foreign customers are not charged when they receive the
shipment. However, in the event you are charged any additional fees it
is the sole responsibility of the recipient to pay these charges. Please
check with your countries customs office for any import restrictions or
fees you may be expected to pay.
In
the event you are requested to pay an additional fee, the carrier will
expect payment at the time of delivery. Please note that packages
refused for failure to pay customs are considered abandoned and
destroyed. You are only eligible for a refund if the package is returned
to us and you can show proof of said return. Aser is not responsible to
have the package returned as oftentimes the return shipping fees are
far more expensive than the contents of the order itself.
Missing Order/Delivered:
Every
once in a while an order will go missing. Please follow these
procedures to ensure pheromoneXS can properly file a claim on your
behalf. Failure to properly follow these procedures negates your right
to reshipment, refund or otherwise to be compensated.
If your
package status has been changed to delivered with your local delivery
service, USPS, or FedEx it is important to check to see if the carrier
service put it out of sight to prevent theft. If unable to locate it
please check with any neighbors who might have accepted it on your
behalf.
In the event you can not locate it please call the
local service as they can usually contact the carrier directly. There
have been instances where the carrier remembers delivering it to the
wrong address and thus immediately can retrieve it.
If these
steps are not successful you must contact pheromoneXS Customer
Experience within 3 business days of changed status. You can either
leave a voicemail message, an email or speak with someone directly. We
will then file a claim with that service on your behalf.
If you
elected to have your order delivered through our Free Economy Shipping,
you will be required to wait the entire expected delivery time before
contacting us as missing. In all cases any orders listed as missing will
be reviewed on a case by case basis on their merits before a decision
is made on how to proceed.
We love our customers and want you to
have an amazing experience with us. We are going to do what we can to
make you smile, but there are some bad-apples in the world. We take this
position to protect ourselves against scammers.
ORDER CANCELATIONS
ORDERS THAT ARE CANCELLED BY THE CUSTOMER FOR ANY REASON WILL BE ASSESSED A FIVE PERCENT (5%) CANCELLATION FEE.
ORDERS
CANCELLED BY ASER GRUPPE INTERNATIONAL INCLUDING: FAILURE TO PROVIDE
REQUIRED CUSTOMS DOCUMENTATION, MISMATCHED ADDRESSES, DELIVERY FAILURE
RETURNS, INCOMPLETE ADDRESSES, DUPLICATE ORDERS, OR ANY OTHER REASONABLE
CANCELLATION WILL BE ASSESSED A FIVE PERCENT (5%) CANCELLATION FEE.
We
do not want to charge these fees, but our merchant services provider
PayPal charges us these fees regardless if a refund has been made or
not. These fees are now passed along to the client.
This
“Shipping Sub-Agreement” serves as a legally binding contract between
Aser Gruppe International, Corp. Munford, TN and any customer, client or
persons who chooses to purchase, buy, gift or otherwise enter into
business with Aser Gruppe International, Corp. any of its subsidiaries,
websites, or web-stores or through participation of online auctions
including but not exclusive to eBay, or any other means where an implied
business agreement is entered into. Aser Gruppe International, Corp.
herewithin may also be referred to as “Aser”. “company”, “pheromoneXS”,
“XS”, “us”, “we” and/or “our” and customer, client or person
(identifying anyone who conducts business with Aser Gruppe
International, Corp.) may also be referred to as, “you”, “your”, “them”,
or “they”.
Business is defined as an order of products and/or
services between Aser Gruppe International, Corp. which originates
online, offline, telephone, mail (electronic or postal), or anywhere
else and not limited to monetary exchanges only. Furthermore business
with Aser Gruppe International, Corp. may be conducted online at any of
“our” websites, web-stores, landing pages, online auctions, hosted
store, online malls or any other means that delivers “your” business to
“us”.
This “Shipping Sub-Agreement” is in whole a part of the Terms of Service
which govern “your” usage of this website. No agent, representative,
customer concierge, associate or anyone representing “Aser” has the
authority to alter, modify, or waive any provision of this contract
whether verbally or written.
This “Shipping Sub-Agreement” is
universal to all transactions, processes, orders, services or any type
of business that requires a physical shipment of anything that otherwise
cannot be digitally delivered by Aser Gruppe International, Corp’s. in
“our” normal course of business. Please ensure “you” understand this
agreement as “you” are bound by the terms within.